Service providers must develop their data and technology and be accountable for contributing to the future of our planet. Leaders primarily use both areas to maintain the status quo of services. This strategy neglects the unique chance to make a meaningful difference in the lives of those they serve.

The development step to becoming a larger company is challenging and needs careful consideration before the implementation starts. From my experience, here are some generally applicable thoughts before deciding to grow towards the next level of organization.

Dealing with change is a natural process. But when people express a natural reaction to change, we find it annoying and say, "They are resistant to the change.” Unjustified.

Many complex issues surround us in today's fast-paced and intricate world. These significant challenges shape the economic, political, and social landscapes. Professionals in the service industry are keenly aware of aspirations that individuals and businesses hold for a brighter future.

Organizational change is not difficult as long as changes come step by step, one by one. Then you can adjust yourself to it, get used to it and gradually go along with the changed situation. 

It becomes different when several changes run simultaneously. And new changes follow each other rapidly or overlap. 

Recently I saw the program “Steenrijk Straatarm” (Filthy Rich Penniless). This episode was about a "penniless" mum with 4 kids. They have to get by on a few tens every week. How did this come about?