Service providers must develop their data and technology and be accountable for contributing to the future of our planet. Leaders primarily use both areas to maintain the status quo of services. This strategy neglects the unique chance to make a meaningful difference in the lives of those they serve.

The development step to becoming a larger company is challenging and needs careful consideration before the implementation starts. From my experience, here are some generally applicable thoughts before deciding to grow towards the next level of organization.

Dealing with change is a natural process. But when people express a natural reaction to change, we find it annoying and say, "They are resistant to the change.” Unjustified.

Being meaningful as a professional service provider is not accidental. It results from conscious design, implementation of simple guiding principles, and a well-defined positioning and purpose

A few years ago, one of my clients was challenged to deliver more value than just the annual premium adjustment and adequate claims handling. The challenge was not without consequences.

Many complex issues surround us in today's fast-paced and intricate world. These significant challenges shape the economic, political, and social landscapes. Professionals in the service industry are keenly aware of aspirations that individuals and businesses hold for a brighter future.

The number of households with financial problems increases, while the Dutch government expects more financial self-sufficiency from citizens and businesses. The financial service industry can support consumers and businesses in preparing for economic adversity.

Organizational change is not difficult as long as changes come step by step, one by one. Then you can adjust yourself to it, get used to it and gradually go along with the changed situation. 

It becomes different when several changes run simultaneously. And new changes follow each other rapidly or overlap. 

You can't change if you keep doing what you've always done. Yet, it is not easy to start doing things differently than you are used to.

Today I am talking about the noble art of letting go. How to free yourself from what has kept you where you are until now.

Change happens constantly in the world around us. I find it educational to learn valuable lessons from our natural environment that help increase the effectiveness of change projects. In this post, I share 3 reminders from everyday life that help you become a more effective change leader.

The future of professional services is meaningful, human-centered, and digital. However, there is a difference between the value customers experience and what service providers claim to deliver. In this article, we open the discussion to two fundamental questions. First, we ask why service providers are still struggling to serve their customers meaningful. Second, we elaborate on the resulting change leadership challenge.