Change Leadership for
Midcorp Service Providers
From Delivering Services to Meaningful Impact
Service is caring for each other
We’re made to care for each other. To be there when it matters. With care, attention, connection. Our lives find meaning through the quality of relationships we have with others.
Service is an expression of this: standing alongside someone in moments that matter.
Keep doing what worked? Or explore what's next?
Service as we often encounter it today—standardised, efficient, scalable, process-driven—has brought us much.
Meanwhile, the pace of change is picking up. Complexity increases and uncertainty rises. Situations where the answers don't exist beforehand. Does the current approach help us with what's coming?
This calls for partnership. Creating what's next with clients. Learning from what emerges.
Imagine - what becomes possible?
Back to the core of why you started. A true partner for your clients. Deeper relationships. Work that creates meaning. An organisation that moves with what the future brings.
The questions that matter
Is this recalibrating what we do? Or reinventing who we are?
What does this ask of how we lead?
And how do we create space for this while daily operations continue?
These questions sit at the intersection of two capabilities: how your service evolves, and how you lead the change that requires. We work on both—together with organisations that want to excel today while building for what's coming.
Where To Begin
About MCH Consultancy
We founded MCH Consultancy in 2010 with a simple but powerful belief: a better future builds on people's creativity, connectedness, and untapped potential. We came together from diverse paths, united by a shared purpose—to help service organizations become meaningful contributors to positive change.
That founding belief continues to guide us today as we partner with leaders and change professionals in mid-sized service providers to unlock the potential already within them, helping them shift from delivering services as products to creating meaningful impact while building the change leadership capability to navigate this profound evolution.
“ The shift from service delivery to meaningful impact doesn't require becoming someone else. It requires fully expressing who you already are”
Björn Bierhaalder, Co-founder MCH Consultancy
Organizations we work with
Our Insights
Client expectations shift along three lines: from solutions to insight, from delivery to impact, from distance to proximity. What does that mean for how you create value?