Change Leadership for
Midcorp Service Providers
Meaningful Impact. Complex Change.
We partner with leaders in mid-sized service providers. We help you make the fundamental shift from delivering services as products to creating meaningful impact while strengthening your Change Leadership and Service Evolution capabilities.
Organizations that successfully make this shift, create sustainable value for clients, communities, and future generations by building on their existing strengths.
Our Discovery
Working with mid-sized service providers, we discovered that organizations need both change leadership and service innovation. We integrate these as one connected capability.
Service Evolution Demands Change Leadership
Service evolution means navigating shifts in purpose and client relationships. This demands change leadership to guide people through transitions while maintaining performance.
Change Leadership Needs Clear Direction
Sustainable change leadership needs compelling direction. That direction comes from creating impact through your knowledge, expertise, and client relationships.
The Integration
Change Leadership enables Service Evolution.
Service Evolution gives direction for Change Leadership
Our Foundation
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Specialized Focus
We don't do all types of changes. We excel at one thing: helping service providers navigate the shift to meaningful impact.
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Integrated Methods
Combining Kotter-certified Change Leadership, William Bridges transition expertise, Service Design and creative facilitation focused on building from your existing capabilities.
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Complete Ecosystem
Access to trusted expertise that helps you build on existing strengths across personal development, cultural alignment, strategic innovation, and sector specialization.
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Exclusive Partnership
First certified partner of the Kotter Training program in the Benelux, combined with 20+ years of proven methodology integration for complex change and transitions.
Our Philosophy
Better Questions First, Then Providing Answers
Sustainable change happens when people feel seen, heard, and empowered to shape the future. Our people-centered approach creates space for reflection, exploration, and co-creation.
The Lasting Impact
Unlocked Purpose
Clear understanding of the meaningful impact your organization creates
Dual Operating Mastery
Ability to maintain excellence today while navigating the transition to tomorrow
Adaptive Leadership
Capability to guide complex change by unlocking potential throughout the organization
Value-Based Relationships
Client partnerships that emerge from your authentic strengths and purpose
Continuous Evolution
Organizational capability for ongoing adaptation that builds on existing talents and potential
Question-Led Culture
Teams that naturally explore the possibilities within before jumping to external solutions
How we partner
Three ways to begin your Journey
Reflection & Exploration
Explore what's possible
Service Evolution Reflection Tool - Understand your transition readiness
One-Day Vision Workshop - Explore what meaningful impact looks like
LEGO® Serious Play® Facilitation - Creative facilitation methodology for breakthrough thinking
Understanding & Emergence
Understand what wants to emerge
Service Evolution Masterclass Series - Learn the frameworks for evolution
Strategic Conversations - Discuss your specific situation and possibilities
3rd Way of Innovation - Discover breakthrough thinking approaches
Change & Transition
Make the shift happen
Small-Grand-Grandiose - Navigate complex change through structured experimentation
Change Leadership for Service Evolution Program
Change Leadership Programs - Build organizational change capability
About MCH Consultancy
We founded MCH Consultancy in 2010 with a simple but powerful belief: a better future builds on people's creativity, connectedness, and untapped potential. We came together from diverse paths, united by a shared purpose—to help service organizations become meaningful contributors to positive change.
That founding belief continues to guide us today as we partner with leaders and change professionals in mid-sized service providers to unlock the potential already within them, helping them shift from delivering services as products to creating meaningful impact while building the change leadership capability to navigate this profound evolution. Continue …
“ The shift from service delivery to meaningful impact doesn't require becoming someone else. It requires fully expressing who you already are”
Björn Bierhaalder, Co-founder MCH Consultancy
Our Insights
How does your organization see itself? As a support function delivering tasks efficiently? Or as a partner creating meaningful impact?
That perception shapes everything. What you notice. What you see as possible. How you engage with clients. What you consider success.